Exchange & Refund Policy
Effective Date: March-2025
Last Updated: March-2025
Welcome to casualise.com. We aim to provide our customers with quality casual wear printed as per our unique graphic designs. We have specific policies regarding exchanges and refunds.
- General Policy
- All products sold on casualise.com are printed and dispatched upon order confirmation.
- Our suppliers handle the printing, shipping, and payment collection for cash-on-delivery orders.
- We do not offer returns or refunds except in cases of manufacturing defects, incorrect prints, or wrong items delivered.
- Eligibility for Exchange or Refund
You may be eligible for an exchange or refund in the following cases:
- Defective or Damaged Products – If you receive a product with printing defects, fabric damage, or other manufacturing issues.
- Incorrect Order Fulfillment – If you receive the wrong design, size, or product different from what was ordered.
- Product Not as Described – If the product significantly differs from the images and description provided on our website.
- Supportings to be provided by customer – Customers must provide evidence, such as properly (issue should clearly visible) captured photos, videos, and a description, to show that the issue is genuine.
Note: Slight color variations due to screen differences or minor print alignment shifts do not qualify as defects.
- Exchange & Refund Process
Step 1: Raise a Request
- Email us at contact@casualise.com within 48 hours of receiving the product.
- Provide your order number, clearly captured images, videos, and a description of the defect or incorrect product, and a brief description of the issue.
Step 2: Supplier Verification
- We will review your request within 3-5 business days post receipt of your request.
- If the claim is approved, you will receive further instructions for exchange or refund.
Step 3: Return & Replacement
- If approved, we will initiate a free replacement for the correct product.
- In case of unavailability, a full refund will be processed to as store credit or your original payment method.
- For Cash on Delivery orders, refunds will be issued as store credit or bank transfer.
- Conditions for Exchange & Refund
- The product must be unused, unwashed, and in original packaging.
- Requests submitted beyond 48 hours of delivery will not be entertained.
- No exchanges or refunds will be provided for orders where incorrect details (size, color, or design) were entered by the customer during purchase.
- casualise.com reserves the right to reject exchange/refund claims if the issue does not align with our policy.
- Contact Us
For any concerns regarding exchanges or refunds, please contact us at:
www.casualise.com
Email: contact@casualise.com
By purchasing from our website, you agree to the terms of this Exchange & Refund Policy.